FAQ

Change orientation

Only landscape mode is currently supported due to limitations in Android TV.

No video in screenshots

This is a known limitation. Due to API restrictions it is not currently possible to screenshot video.

I have enabled API Access in the display, how do I set my Pre-Shared Key in Smartsign?

1. Login to Smartsign Publisher (with admin access)
2. Navigate to Management → Screens → Player profiles
3. Click View on the player profile you want to use
4. Select the Settings tab
5. Change the Settings category to Android
6. Find the setting Pre-Shared Key
7. Input your Pre-Shared Key (the same one set in the displays)
8. Enable the "F" icon (Force, immediately applies the setting to all current and future players)
9. Click Save

Factory reset

1. Open Settings

2. Select System → About → Reset → Factory data reset

3. Select Delete everything

4. Confirm